Refund policy

At Sage & Lace, every piece is thoughtfully curated, and many items are one of a kind. Because of the nature of our inventory, all sales are final. Returns, exchanges, and refunds are generally not accepted.

Exceptions

We will review return requests only under the following circumstances.

Item Significantly Not as Described.

If your item arrives with a significant defect that was not disclosed in the product description or photographs, please contact us within 7 days of delivery.

As a curated resale boutique, many of our garments are pre-owned. Minor signs of wear are considered part of the character of the item and are not considered defects. Examples include:

  • Light pilling
  • Minor fading
  • Small pulled threads
  • Minor signs of age or wear consistent with normal use

Examples of issues that may qualify for review include:

  • A large tear or hole not disclosed in the listing
  • A significant stain not disclosed in the listing
  • A material defect that differs substantially from the product description

Incorrect Item Received

If you receive an item different from the one you ordered, please contact us within 7 days of delivery so we can resolve the issue.

How to Report an Issue

To request a return review, please contact us within 7 days of delivery at sageandlaceco@outlook.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item

If your request is approved, we will provide instructions for returning the item.

Condition of Returned Items

Any approved return must be received in the same condition in which it was delivered. Items must be unworn, unwashed, and free of new stains, odors, pet hair, smoke, or other signs of use.

Shipping

Sage & Lace currently ships within the United States only.

Orders are carefully packaged and shipped via USPS or another carrier selected by Sage & Lace. Once your order has shipped, you will receive tracking information by email.

Refunds

If a return is approved after inspection, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sageandlaceco@outlook.com.